Daezend Logo
Sign In

Daezend Privacy Policy

Effective Date: August 29, 2025

We respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.

1. Information We Collect

Account Information

  • Email address and login credentials
  • Name and profile information
  • Account preferences and settings

Content and Voice Data

  • Voice recordings and audio samples for voice cloning
  • Stories and text content you create
  • Generated audio content using your voice clone

Usage and Technical Data

  • Device information (type, operating system, browser)
  • Usage patterns and session data
  • IP address and location data (for service optimization)
  • Error logs and performance metrics

2. How We Use Your Information

Service Provision

  • Create and manage your account
  • Generate voice clones from your audio samples
  • Create personalized audio content for your stories
  • Store and organize your content

Service Improvement

  • Analyze usage patterns to improve features
  • Optimize voice cloning quality and performance
  • Develop new features and capabilities
  • Provide customer support and troubleshooting

Marketing Communications

  • Send product updates and feature announcements (with consent)
  • Provide tips and best practices for using the service
  • Share promotional offers and special content (with consent)
  • Send important service notifications (account verification, security alerts)

3. Voice Cloning and Audio Processing

  • Consent: Voice cloning requires your explicit consent, which you provide by accepting our Terms and Conditions.
  • Processing: Your voice recordings are processed by AI services to create voice clones for personalized narration.
  • Storage: Voice samples and generated clones are stored securely and used only for your account.
  • Children: For users under 13 (U.S.) or 16 (EU), we require verified parental consent before processing voice data.
  • Control: You can revoke voice cloning consent and delete voice data through your account settings.
  • Third-party Processing: Voice data may be processed by third-party AI services under strict data protection agreements.

4. Data Sharing and Third-Party Services

Service Providers

  • AI Services: Voice cloning and TTS processing may be handled by third-party AI providers
  • Email Services: Marketing and transactional emails are sent through Brevo
  • Cloud Storage: Data is stored on secure cloud platforms (Firebase, Google Cloud)
  • Analytics: We use Google Analytics to understand usage patterns (anonymized data only)

Data Protection

  • All third-party providers are bound by strict data protection agreements
  • We do not sell, rent, or trade your personal information
  • Data is shared only as necessary to provide our services

5. Data Security

  • All data is encrypted in transit and at rest
  • Access to personal data is restricted to authorized personnel only
  • Regular security audits and updates are performed
  • Voice data is stored with additional encryption measures

6. Data Retention

  • Account Data: Retained while your account is active
  • Voice Data: Stored until you delete it or close your account
  • Content: Your stories and audio content are kept until you delete them
  • Logs: Technical logs are retained for up to 90 days for security and debugging
  • Marketing Data: Marketing preferences are retained until you unsubscribe or close your account

7. Your Rights and Choices

Access and Control

  • View and download your personal data
  • Update your account information and preferences
  • Delete your voice recordings and generated content
  • Revoke voice cloning consent at any time

Marketing Preferences

  • Opt in or out of marketing communications
  • Unsubscribe from emails through your account settings or email links
  • Control which types of marketing content you receive

Account Deletion

  • Request complete account deletion
  • All your data will be permanently removed within 30 days
  • This action cannot be undone

8. Children's Privacy

  • We do not knowingly collect personal information from children under 13 (U.S.) or 16 (EU)
  • If we discover we have collected such data, we will delete it immediately
  • Parents can request deletion of their child's data by contacting us
  • Voice recordings of children require verified parental consent

9. International Data Transfers

  • Your data may be processed in countries other than your own
  • We ensure adequate data protection measures are in place
  • For EU users, we comply with GDPR requirements for international transfers

10. Changes to This Policy

  • We may update this policy as our services evolve
  • Material changes will be communicated through the app or by email
  • Continued use after changes means you accept the updated policy
  • Previous versions of this policy are available upon request

11. Contact Us

For privacy-related questions or to exercise your rights, contact us at:

  • Email: hello@daezend.com
  • Data Protection Officer: privacy@daezend.com
  • For EU users: You may also contact your local data protection authority